West Elm Orders (2024)

FAQs

Can I refuse a West Elm delivery? ›

Dealing with Non-Cancellable Orders

This means not accepting the package when it arrives. Once refused, the item will be returned to West Elm, and a refund process will be initiated upon returning to the warehouse. Returning the Item: If refusing delivery isn't feasible, the next best option is to return the item.

-No commission. -Management could be better.

Signing up for The Key Rewards can help you save. West Elm is one of several brands under the Williams Sonoma parent company. Williams Sonoma is also the owner of Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Williams Sonoma Home, and Mark & Graham.

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 1.888. 922.4119, and one of our sales associates will be happy to assist you.

Yes - if they are bringing it into your place and setting it up, a tip is appropriate. I would probably give $20 total for a dresser. For bigger furniture, I usually give $20 to each person delivering.

If your refusal is the result of defective packaging or product. In this case, the seller will be responsible for the costs of return shipment.

It is a wholly owned subsidiary of Williams-Sonoma, Inc.

You can earn a 15% off west elm promo code on your first order when you sign up for the email newsletter. To sign up, head to the site and locate “Sign Up For Sale & New Arrivals” at the bottom of the page.

922.4119 or send an email to customerservice@westelm.com. Many of our upholstered collections are constructed in the USA. One of the factories we use for special order pieces is Sutter Street, our Hickory, North Carolina manufacturer. Our master upholsterers take great pride in producing the finest furniture possible.

West Elm is one of several brands owned by WSI and has a principal place of business in Brooklyn, New York. West Elm designs and develops products, furniture, lighting, and collections. Defendant Wayfair is a company incorporated in Delaware with a principal place of business in Boston, Massachusetts.

Which is higher end Pottery Barn or West Elm? ›

West Elm Vs Pottery Barn: Pricing

West Elm typically offers a more affordable range than Pottery Barn. If we consider chair prices, at West Elm, you're looking into a chair priced between $799-$950. On the other hand, Pottery Barn caters to a higher-end market – their chairs usually range between $1,900-$3,300.

West Elm, which is known more for sectionals than swag, is currently selling some Brooklyn items from both their online and brick-and-mortar shops. That's cool, Brooklyn is a brand now, after all, but some of the items brandish the words "MADE IN BROOKLYN," when they are actually made in... China.

Generally speaking, most items at West Elm are eligible for returns. According to West Elm's website, you can return almost all purchases within 30 days. However, you're stuck with items that are monogrammed, made to order, or specifically designated as final sale.

TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS. (a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued.

West Elm offers price adjustments as a means for their customers to save money when shopping its inventory, but there are other ways they can do it as well.

In most of the cases, parcels refused by the consignee will be returned to the sender. Nevertheless, this varies from one company to another. Some courier firms might contact the sender and keep the parcel stored in their depot until the situation is clarified.

Have you ever thought about: Can I refuse a package? Whether it's an accidental purchase, order an item and buy it somewhere local before it arrives, or an unexpected delivery. The short answer is yes, you can.

Refuse Delivery in Person

You can refuse delivery of the package if you are present when the UPS driver arrives. You also can have someone else refuse the package on your behalf. Inform the driver that you do not want the package and ask for it to be returned to sender.

If the person receiving the parcel no longer wants it, the best thing is to ask them to refuse the parcel upon delivery. The courier will then return the parcel and we'll arrange for it to be sent back to you.