Shipt Running Late Text Example (2024)

FAQs

What do you text a Shipt customer when running late? ›

Hi (insert name), this is Allie and I'm your Shipt delivery driver! I apologize but I am stuck in line and running a bit behind so unfortunately I will not be able to deliver your items until (insert time). I am sorry for the inconvenience!

Apologize sincerely and give them an estimated time of arrival. If possible, offer them some options to reschedule or rearrange their plans. Be honest and realistic about your availability and don't make promises you can't keep.

I wanted to let you know that there has been a shipping delay with your order [#OrderNumber]. The new estimated delivery date is [new delivery date]. We apologize for the inconvenience this may cause. If you have any questions or concerns, feel free to ask.

If your app indicates that your order was delivered and you have not received it, please contact our support team at 205-502-2500 or start a Live Chat and we'll be happy to assist!

I'm really sorry, but I'm running late this morning because of [reason]. I expect to be in by [time] but will let you know if that changes. In the meantime I'll be available by [form of communication] for anything urgent. I hope to make it by [meeting] but if not [how you'll make up for missing it].

So, give your clients 10 minutes. After 10 minutes, either call or text, saying something like: "Hi Sally, it's Mindy. I've got you down for an appointment beginning at noon, and I just wanted to make sure that you are OK, and that we didn't get our wires crossed."

"Really sorry to text you so late." Short and simple, this apology shows that you're aware of the late hour. If your message just can't wait, let your recipient know that you understand how late it is (and you're not too happy about it either). You might also say something like, “I know it's late, sorry about that.”

Answer: When communicating lateness to a client meeting, it's important to acknowledge the delay, offer a sincere apology, provide an estimated arrival time, and express commitment to catching up promptly.

Late product or service delivery

We're incredibly sorry for the delay in delivery. Here's what happened — [Explain why the delivery took time]. Here's how we'll fix this — [Explain how you will prevent future delivery delays]. To compensate for this experience, [mention your compensation].

How do you explain shipping delays? ›

Businesses may also face shipping delays due to disruptions in the supply chain. These disruptions may have a number of global and economic causes, but are typically related to problems such as supply chain shortages, port congestion, freight shipping capacity restrictions, and vessel delays.

Don't make excuses or blame others for the delay. Instead, show empathy and understanding for the customer's frustration and disappointment. Thank them for their patience and loyalty, and assure them that you are working hard to resolve the issue as soon as possible.

As soon as you realize that you won't make it on time, call or text them and explain the reason for the delay. Apologize sincerely and give them an estimated time of arrival. If possible, offer them some options, such as rescheduling, sending another engineer, or providing remote support.

If you'd prefer to cancel your membership placed through Shipt by contacting our customer support team, you can call our dedicated line at (205) 259-7798 between 6 a.m. - 8 p.m. CT. If you've signed up for a Shipt membership through Target, you can cancel your membership through the Target app.

A Shpt Shopper rating below 4.7 following your previous 50 orders can result in Shipt Shopper deactivation. Similarly, having an on-time delivery rating of lower than 90% for your last 50 deliveries also results in deactivation.

Give honest responses to your customers and explain why exactly there is a delay in their order delivery. Explain to them only the fact why their order is delayed and the appropriate actions your company is already taking to rectify the delay.

Offer Compensation: Whenever possible, offer compensation to acknowledge the inconvenience caused. This could be in the form of discounts, free shipping on future orders, or even a small gift. Compensation acts as a tangible apology and can help maintain customer loyalty.

Dear [Stakeholder/Client Name], I'm writing to inform you that [Project Name] is behind schedule. I apologize for the delay. Due to [reason for the project delay], this project has been delayed by [length of the delay].